Refund Policy

Welcome to www.tvhomesolution.online (“Website”, “we”, “our”, or “us”). This Refund Policy explains the conditions under which refunds may be granted for services purchased through our website.

1. Service-Based Business

TV Home Solution provides remote technical support, troubleshooting assistance, setup guidance, installation assistance, streaming device configuration, software support, and related technology services. Because these services involve professional time and expertise, refunds are subject to the conditions below.

2. Eligibility for Refunds

You may be eligible for a full or partial refund if:

• You cancel your appointment before our technician begins providing the service.
• We are unable to deliver the purchased service due to a technical issue on our end.
• The requested service cannot be completed because it falls outside the scope of our advertised services.
• You were charged incorrectly due to a billing error.

Refund requests are reviewed individually and may require verification of your order.

3. Non-Refundable Services

Refunds will generally not be issued in the following situations:

• The service has already been completed.
• You decide you no longer want the service after it has started.
• The issue is caused by unsupported hardware, software, internet service, or third-party restrictions beyond our control.
• Incorrect information provided by the customer prevents successful service delivery.
• Delays caused by the customer, including missed appointments or failure to cooperate during troubleshooting.

4. Customer Satisfaction

If you are dissatisfied with the service you received, please contact us within 7 days of the service date. We will make reasonable efforts to resolve the issue, which may include:

• Additional troubleshooting;
• A follow-up support session; or
• A partial or full refund when appropriate.

5. Cancellation Policy

Appointments may be cancelled before the scheduled service begins. Once technical support or consultation has started, cancellation may not qualify for a refund.

6. Processing Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

7. Chargebacks

Customers are encouraged to contact us before initiating a payment dispute or chargeback. We are committed to resolving billing concerns promptly and fairly.

8. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us through the contact information provided on www.tvhomesolution.online.

We aim to respond to refund inquiries as quickly as reasonably possible.